Terms of Service

These terms are an agreement between you (the business using VowRally, “you”) and [LEGAL ENTITY NAME] (“VowRally”, “we”, “us”). By creating an account or using the service you agree to them. If you use VowRally for a company, you confirm you can bind that company.

1. What VowRally is — and isn't

VowRally is software. It helps you manage inquiries, draft replies, send agreements for e-signature, and collect payments through your own Stripe account. We are not a party to any contract between you and your clients, we are not your agent for accepting bookings, and we are not a law firm. Contract templates we provide are starting points, not legal advice. Have a local attorney review the agreement you use.

2. Your responsibilities

You are responsible for:

• Your contracts, prices, policies (including retainer and cancellation terms), and the services you deliver.
• Every message sent from your account, whether you wrote it or approved an AI draft.
• Complying with laws that apply to your business and your messages, including the CAN-SPAM Act for email, the Telephone Consumer Protection Act (TCPA) and carrier rules for texts, consumer protection and auto-renewal laws, and privacy laws.
• Having a lawful basis and any required consent to add people to VowRally and to message them.
• Keeping your sign-in email secure and telling us promptly about any unauthorized use.

3. AI drafts

The booking agent uses AI to draft replies, summaries and follow-ups. AI output can be wrong — it can misread a date, misstate a price or promise something you don't offer. Drafts are held for your review by default. If you turn on automatic sending for any message type, you accept responsibility for what is sent, and you can turn it off at any time. Review drafts before you send them.

4. Payments to you

• Payments from your clients are processed by Stripe on your own connected Stripe account. Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By connecting Stripe through VowRally, you agree to that agreement as it may be modified by Stripe from time to time. As a condition of enabling payments, you authorize us to share information about you and your transactions with Stripe.
• We do not hold funds. Client payments are direct charges on your Stripe account and settle to you under your Stripe payout schedule. VowRally does not take a percentage of those payments.
• Refunds, disputes and chargebacks are between you, your client and Stripe. Stripe fees, dispute fees and failed-payment costs are yours.

5. Subscription, trial and renewal

• New accounts get a 14-day free trial. You are only charged if you choose a paid plan.
• Paid plans renew automatically each month or year at the then-current price until you cancel. We will tell you in advance of any price change, and it takes effect at your next renewal.
• You can cancel online at any time from Settings. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where the law requires otherwise.
• If a subscription payment fails and stays unpaid for 7 days, your account becomes read-only until it is paid. After your plan ends we keep your data for 30 days, then delete it as described in our Privacy Policy.
• Prices do not include taxes; you are responsible for applicable taxes.

6. Your data

You own your data and your clients' data. You give us permission to host, process and transmit it only to provide and support the service, as described in our Privacy Policy and Data Processing Addendum. You can export your data while your account is active and for 30 days after it ends.

7. Acceptable use

Don't use VowRally to:

• Send spam, bulk unsolicited messages, or texts to people who haven't consented.
• Break the law, deceive clients, or collect payments for services you don't intend to provide.
• Upload malware, or content that infringes others' rights or is abusive.
• Probe, overload or attack the service, or access other customers' data.
• Resell the service or use it to build a competing product.

We may suspend accounts that violate these rules, pose a security risk, or put clients' money at risk, and will tell you why when we can.

8. Availability and changes

We work to keep VowRally running but don't promise it will be uninterrupted or error-free. We may change features over time; if we remove something material you are paying for, we will give notice and you may cancel.

9. Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUT, CONTRACT TEMPLATES OR CALENDAR CHECKS ARE ACCURATE OR SUITABLE FOR YOUR PURPOSE.

10. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BOOKINGS, OR LOST DATA, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

11. Indemnity

You will defend and indemnify VowRally against third-party claims arising from your contracts and services, your messages, your clients' payments, your violation of law, or your breach of these terms, and pay resulting costs and reasonable attorneys' fees.

12. Ending the agreement

You can stop using VowRally and cancel at any time. We may end these terms or suspend your account for material breach, non-payment, or if required by law. Sections that by their nature should survive (payment owed, disclaimers, limits of liability, indemnity, disputes) survive.

13. Governing law and disputes

These terms are governed by the laws of the State of [STATE], without regard to conflict-of-laws rules.

[ARBITRATION CLAUSE — PLACEHOLDER FOR COUNSEL.] Proposed approach: disputes are first raised by email to support@vowrally.com with 30 days to resolve informally; unresolved disputes go to binding individual arbitration under [ARBITRATION RULES] in [VENUE], with a small-claims court carve-out and a class-action waiver, and an opt-out window of 30 days after account creation.

14. General

These terms, the Privacy Policy and the DPA are the whole agreement between us about the service. If a provision is unenforceable, the rest stays in effect. We may update these terms; for material changes we will email account owners at least 14 days before they take effect. You may not assign these terms without our consent; we may assign them in a merger or sale of the business.

Contact

support@vowrally.com
[LEGAL ENTITY NAME], [MAILING ADDRESS]